TERMS & CONDITIONS

Your use of this website is governed by these terms of use

Welcome to www.stephzluxury.com the home of Luxury. Our goal is that our clients undergo their shopping experience effortlessly and the benefit of its affiliates and subsidiaries. We are under the laws of Nigeria, with commercial license number 1779496 Lagos, Nigeria.

Website Terms

Please read these Terms and any other terms of use posted on the Website as together they form our Website Terms governing your utilisation of our Website and Website services (including the Website Call Centre and Mobile application). We may change these Website Terms from time to time without notice to you by posting the updated Website Terms on the Website, so please be sure to check regularly for updates. When you place an Order through our Website, you are deemed to have consented to the latest version of the Website Terms then posted on our Website. If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to be bound by the Website Terms, you should not use the Website.

Eligibility

We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the UAE can currently be processed via the UAE Website. Please refer to the Delivery section below. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

Orders

You agree to purchase the things listed in your order from us at the price shown in your order, plus any applicable shipping charges, taxes, and customs, subject to your right to cancel or return the items.
All orders are subject to our approval, which we reserve the right to refuse for any reason, including lack of eligibility, failure to verify payment permission, suspicion of fraud, shipping restrictions, or stock availability. Up until your Order is paid for, the items in your website cart are not reserved.
There may be information about product availability on the website (or our website call center). When placing an order, the likelihood that an item will be available right away can be estimated using this information. Unfortunately, It is impossible to ensure that an item listed as available will actually be available straight away because inventory might vary greatly throughout the day. Rarely, a product may be offered at the time of your Order but be out of stock by the time it is processed by our staff. If this occurs, we will let you know.

An email acknowledging receipt of your order will be sent. But until you receive a message from us stating that the pertinent item has been shipped, the Order is not complete (s). We are the only ones with the authority to vouch for the Order’s acceptance.

Payments in Installments​

You have the option, according to your bank’s terms and conditions, to convert your purchases into monthly payments. You will have access to this option during Secure Checkout, where you may choose the length of time you wish to spread out the payments for the purchase, as well as any fees or interest, if any. Through Delayed Payment Providers, we also offer installment payment plans. Depending on the vendor, different types of delayed payments may be offered, as well as different eligibility standards. Use of a service provided by a Delayed Payment Provider is subject to the terms and conditions of the vendor, and we disclaim all responsibility for the actions or inactions of the vendor. These payment choices shall be available during secure checkout. Here you can select the period for which you would like your purchase spreads to be paid, and the fees or interest, if applicable.

Please note that if you return or cancel an item where you have opted to break the purchase price into installments, then you must contact your bank to cancel the instalment plan or address any processing fees that may apply. If you have paid using a Delayed Payment Provider, your refund will be processed in accordance with the vendor’s terms & conditions.

Payment

Prices on the Website are quoted in AED and $ exclude any purchase, shipping charges, taxes or duties that may be incurred on your purchase that may be combined with any services. Such additional costs will be displayed prior to final check-out.
For purchases made using payment cards denominated in currencies other than AED and $ payments are subject to the exchange rate applied by the card issuer at the time payment is completed.
Your shipping destination, the goods and services you select, and the shipping method you select will determine applicable shipping costs, taxes, and duties (if applicable). For more information on shipping options, please see our shipping section. Although we make every effort to ensure that the prices displayed on our website and communications are correct, errors may occur.

Returns and Exchanges​

We Offer 14 days return of items purchased on full priced.
Any item returned after 14 days will not be accepted.
Returned item will only be exchanged or given a credit note to purchase another item within or beyond the stipulated price.
For returns orders must remain unworn, with all labels placed appropriately and with the same package it was received in.
Please note, for returns all returns note must be attached to the items.
Exchange or credit notes will only be granted when the above requirements are met.

Non-Returnable Items include
Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned. In addition, all furniture orders are final and non-returnable.

Cancellation​

You may cancel or amend your order by contacting us at any time before the order is marked as “processed” in our online order tracking system. In such event, at your request, we will do our best to cancel  free of charge and issue a full refund, or make changes, subject to  availability and  price adjustments. If your order has been fulfilled, please wait for delivery and use the return process.

Disclaimer:​

Product Liability

By placing your order through our website, you acknowledge and agree that full responsibility for the products is with the manufacturer and we don’t have product responsibility for those products except as described in the Returns section regarding product returns and refunds of the price paid (if available).

No warranty

Except as otherwise provided in these Website Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Website membership, any Content, or any products purchased through the Website. Your use of the Website is at your sole risk and it is provided on an “as is” and “as available” basis. We reserve the right to restrict or terminate your access to the Website at any time. Save as required by law, we make no warranties that access to the Website will be uninterrupted or error-free; that the Website will be secure; that the Website or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. If you download any content from the Website, you do so at your own discretion and risk. YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH CONTENT. ADVICE OR INFORMATION OBTAINED FROM THE WEBSITE DOES NOT CREATE ANY WARRANTY.

Liability

Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose.
Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.

Indemnity

You agree to defend, indemnify and hold us, our directors, agents, affiliates, licensors and suppliers harmless from and against any and all claims, damages, costs and expenses, including legal fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Website Terms, including the use by third parties accessing the Website using your account caused by your action or inaction.

Language​

These Website Terms are published in English only